See how AI automates and improves work inside large organisations.
Software delivery, workflows, customer decisioning and governance, explained from first-hand delivery where a mistake costs real money.
Learn where AI earns its place in systems that move money.
Banks, telcos and insurers run on systems where an error costs real money. I show where AI automates work inside them, what it depends on, and how to prove it changed something before anyone scales it.
Find the topics closest to the work you and your team do every day.
Software delivery
AI across requirements, code, testing and documentation, with a person accountable for everything that ships.
Workflows and migration
Automation inside core systems and large migrations, where legacy dependencies and cutover risk decide what is safe to change.
Customer decisioning
Next-best-action and Pega CDH, and where AI adds value around them rather than duplicating what is already there.
Learn moreGovernance and security
Explainability, privacy, access and audit, designed in from the start because regulators and customers will ask.
Context and data
Retrieval, data pipelines and the plumbing that gives a model the context it needs, with citations you can defend.
Measurement and accountability
Evaluation sets, before-and-after metrics and the cost of each workflow, so you know what changed and who owns it.
The customer decisioning discipline
A one-page map of the six domains behind a central customer decisioning capability in large banks, telcos and insurers.
Preparing for a customer decisioning interview?
When you have a Pega CDH interview ahead, my preparation helps you explain what you know clearly under pressure.
Bring one real workflow, and see what AI would change in it.
The free AI audit takes one real workflow and shows where AI would move a number, what it depends on and what would block it.