Banking technology, large-scale migration, marketing and customer decisioning, governance, privacy and the critical systems where every technology decision has real consequences, explained by people who have delivered inside them.
This is the area the rest of the platform is built on: banks, large migrations, regulated delivery and the customer decisioning systems that choose what millions of people see next. These are systems where a wrong decision costs real money and attracts the attention of real regulators.
It covers how these environments adopt technology in practice, from governance and dependencies to cutover risk and accountability, and it goes furthest on marketing and customer decisioning, including next-best-action and Pega Customer Decision Hub, explained for the people who work in it every day.
How large financial institutions go about changing their systems, their customer journeys and the experience their customers receive.
Legacy dependencies, sequencing, testing and cutover risk on the programmes that cannot afford to fail quietly.
Next-best-action, personalisation and Pega Customer Decision Hub, tied back to how enterprise AI is really used.
Explainability, accountability, audit and the rules that critical systems have to answer to.
How decisions, dependencies and ownership play out on programmes with real deadlines and real money behind them.
How to make, record and communicate the decisions that shape these systems, so they survive contact with delivery.
Everything you need to understand decisioning is free in this area. When you have an interview ahead of you, my Pega CDH preparation helps you explain that knowledge clearly under pressure.
Tell me about your situation and I will help you work out whether a workshop, focused advisory or the free AI audit is the right place to start.